Lovell Fuels: Oil Distributor for Buckinghamshire and Oxfordshire
INDEPENDENT FAMILY BUSINESS
CALL US NOW! 01844 202777

FAQs

Do you deliver to my area?

Please use the postcode checker on our home page to find out!

How much can I order?

Legally, the minimum order quantity is 500 litres.

What are your prices?

Oil prices change daily, so to get a quote, please call us on 01844 202777, fill in our Get a Quote form, or email us.

How do I order online or settle my bill online?

You can login to our Customer Area - first, Register for an account, using you Lovell's account number (starting 00), and your postcode.

How soon can you deliver?

We aim to deliver within 5 working days. If you require oil urgently, please let us know and we will do all we can to accommodate you.

Do I need to be in when the oil is delivered?

No, so long as we have access to the tank and we have any special instructions, e.g. gate codes.

Do you have a small / baby lorry?

Yes, we have a small tanker and can get to most hard to reach places!

Will you reduce prices for groups of customers?

Yes, if you order with your neighbours we can reduce the price.

How will I know how much oil you delivered?

Our deliveries are monitored by the oil tanker's meter. You will receive a printed ticket showing the amount delivered.

What should we do prior to delivery?

  • Please advise us of any special delivery instructions or hazards at the time of order.
  • Reasonable and safe access must be provided to each oil storage tank.
  • Access roads must be capable of accepting heavy goods vehicles.
  • The oil tank must have a working tank contents gauge, visible to the delivery driver.
  • On multi-occupancy premises, please clearly mark your tank.
  • If there is more than one oil tank, the grade of oil contained in each tank should be clearly marked.
  • Any disused oil tanks and/or off set fill points should be clearly marked.

What happens when you take my card details before delivering my oil? How do you know how much money to take?

When we take orders over the phone and card details are given, they are entered onto our secure system. The customer's bank is contacted by the system, and an authorisation code is obtained for the transaction. However, the money does not leave the customer's account at this stage - it is allocated to the order ("ring fenced"), so it will become unavailable to spend, but the transaction is not settled at this point.

After delivery, when the volume delivered has been confirmed, the transaction is settled. So if less oil is delivered than was ordered, only the appropriate amount is taken.

For customers who asked for their tanks to be filled up, if the amount ordered was less than the amount delivered, there will be 2 transactions - one for the amount ordered, and a subsequent transaction to cover the payment for the extra oil delivered.

The transaction date should be at least the date of delivery; not before.

Lovell Fuels driver and truck

Call us today for a quote! 01844 202777

WORRIED ABOUT OIL THEFT?

See our Oil Tank Security website for our range of oil tank locks and other security products.

DOES YOUR OIL TANK NEED REPLACING?

See our Oil Tanks website. We supply a selection of plastic and steel oil tanks, both bunded and single skin, manufactured by Titan, Deso and Mayweld.